Head of Operations

  • Salary up to £59,700 based on skills and experience
  • Competitive pension contribution and other benefits
  • Scope for flexible working, including working from home
  • Opportunity to work for a leading humanitarian charity

If you’re looking to progress your career in a great working environment, please read on.

Our employees have a wide range of benefits including 33 days holiday (including bank holidays), life insurance, enhanced maternity and adoption pay, and generous employer pension contribution. We also actively support our staff with a variety of flexible working arrangements to help balance work and home life. We are happy to consider part-time working patterns.

Department Finance, Operations and Support Services (FOSS)
Responsible to Chief Operating Officer
Responsible for Line management of Operational Support Team (3 staff)
Key relationships Regional and Country Offices; key head office
departments including Finance, Resource Development
and Global Impact; network members.
Job purpose To provide strategic leadership to organisational work to strengthen operational systems, processes and risk management consistent with a more decentralised way of working.

Key responsibilities:

  • In leading a team of 3, you will provide strategic leadership to organisational work to strengthen operational systems, processes and risk management consistent with a more decentralised way of working
  • Ensure cross-organisational participation where appropriate in the development of new SOPs in areas such as partnership management, contract management, minimum requirements for operational presence and operations closures and other operational controls.
  • Drive forward the development of key business systems for HelpAge International globally, supporting more efficient and decentralised ways of working.
  • Provide strategic leadership around future investments in systems development and integration, IT, supporting the work of the IT & Systems Development Manager.
  • Lead on the coordination of the annual planning and reporting processes and the production of the corporate plan and report.
  • Ensure HelpAge International has robust security management procedures in place globally and meets its duty of care to staff, partners and beneficiaries.

Person Specification
Skills, knowledge and experience required:

  • Proven track record in developing and implementing business systems development strategies to ensure the effectiveness of the organisation with an ability to investigate new solutions
  • Proven ability to lead, inspire and manage a diverse team including IT and system development team.
  • Experience of working and supporting teams working remotely (matrix management).
  • Knowledge of security management i.e.  personnel, assets and cyber security.
  • Experience of leading on strategic planning, preparing annual plans.
  • Ability to project manage key projects like production of annual corporate report.
  • Excellent written and oral communication skills and able to communicate and negotiate with a wide range of people and organisations at all levels with tact and diplomacy.
  • Willingness to travel overseas

Apply here

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